How to Talk to a Human at IRS

Stuck in the IRS menu maze? Don’t press Option #1 for refund — that’s an automated dead-end. Follow this exact sequence after selecting your language and you’ll reach a real person fast.

Fastest Way to talk to a Human at the IRS In the beginning DO NOT select Option #1 for refund. But then which button should you push to get a real person? The fastest way to talk to a human at the IRS after you select your language is to press Option #2, then Option #1, then Option #4 and finally Option #2. Here are the detailed steps to speak to a HUMAN at the IRS:

The exact 6-step sequence

Follow these in order — works for most personal tax inquiries.

STEP 01

Select Language

Choose English or Spanish to begin.

STEP 02

Press #2

Personal Income Tax.

STEP 03

Press #1

Forms, Tax History or Payment.

STEP 04

Press #4

All Other Questions.

STEP 05

Press #2

All Other Questions (again).

STEP 06

Sit on Hold

Make yourself a drink — a human will pick up.

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